PRIVACY & PERSONAL DATA PROTECTION POLICY

At T.Home Boutique, we deeply value the trust you place in us when choosing our accommodation services. Safeguarding your privacy and personal data security is our topmost priority in every aspect of our operations.
This Privacy Policy explains in detail how T.Home Boutique collects, uses, stores, and protects your personal information when you visit our website, make an online reservation, or utilize our hotel services.
I. PURPOSE AND SCOPE OF DATA COLLECTION
To provide a personalized, swift, and secure accommodation experience, we collect personal information that you actively provide, including:
  • Personal Identification Data: Full name, date of birth, gender, nationality.
  • Contact Details: Phone number, email address, residential address, or primary contact address.
  • Identity Documents: National ID card / Citizen ID number, Passport number, or Temporary Residence Permit (for mandatory residence registration required by law).
  • Payment Details: Bank account details, credit/debit card information (securely encrypted via specialized payment gateways).
  • Reservation Details & Preferences: Check-in/check-out dates, selected room category, special dietary requests, room preferences, or personalized notes.
  • Automated Technical Data: IP address, browser type, operating system, access times, and cookie logs collected when you interact with the T.Home Boutique website.
II. SCOPE OF DATA USE
T.Home Boutique commits to using your personal information strictly for the following legitimate and necessary purposes:
Reservation Confirmation & Management: Processing room bookings, issuing Booking Confirmations, and assisting with schedule modifications or cancellations.
Providing Accommodation Services: Handling check-in/check-out procedures, facilitating in-house amenities, and fulfilling personalized requests during your stay.
Legal & Regulatory Compliance: Fulfilling mandatory temporary residence registration with competent government authorities in full compliance with Vietnamese law.
Customer Care & Engagement: Addressing inquiries, handling feedback, sending anniversary/birthday greetings, or conducting post-stay satisfaction surveys.
Marketing & Exclusive Offers (With Consent): Sending information on exclusive promotional offers, new service packages, or curated stories from The T.Home Journal via Email or Zalo.
System Optimization: Analyzing technical data to optimize website interfaces and enhance user experience.
III. DATA RETENTION PERIOD
Your personal data will be stored securely on T.Home Boutique’s internal servers until the collection purpose is fulfilled or until a formal deletion request is received from you.
For records related to accounting, invoicing, and mandatory statutory residence filings, retention periods strictly adhere to the Accounting Law and prevailing residence management regulations of Vietnam.
IV. SECURITY COMMITMENT & THIRD-PARTY DATA SHARING
1. Data Security Commitment
T.Home Boutique implements modern technological security measures (SSL/TLS standard encryption, enterprise firewalls) along with strict access-control protocols to safeguard personal data against loss, theft, or unauthorized access.
The entire T.Home Boutique staff is bound by strict customer confidentiality agreements.
2. Controlled Data Sharing
T.Home Boutique strictly does not sell, rent, or trade your personal information to third parties for commercial purposes. Data is shared only under limited and controlled circumstances:
Government & Regulatory Authorities: When legally required by police or law enforcement authorities for public security and statutory residence management.
Technical Service Providers: Infrastructure partners, including secure online payment gateways and Hotel Property Management Systems (PMS). These partners are bound by strict confidentiality agreements and may process data solely to fulfill orders on behalf of T.Home Boutique.
V. COOKIES AND ONLINE TRACKING TECHNOLOGY
The T.Home Boutique website utilizes Cookies (small text files saved on your device) to:
  • Remember language preferences and room search history.
  • Analyze web traffic volume to optimize site speed and operational features.
  • You retain full authority to accept or decline cookies by adjusting your browser settings. However, disabling cookies may limit certain interactive features on our website.
VI. YOUR RIGHTS REGARDING PERSONAL DATA
In accordance with personal data protection regulations, you hold the following full rights regarding your data:
  • Right to Access & Rectify: Review, update, or request corrections to inaccurate personal information.
  • Right to Withdraw Consent & Erasure: Request T.Home Boutique to cease data collection, cancel, or permanently delete stored personal data (except where retention is legally mandated).
  • Right to Opt-out of Marketing: Unsubscribe from promotional emails or messages at any time by clicking the “Unsubscribe” link at the bottom of our emails or contacting us directly.
VII. DATA CONTROLLER DETAILS & CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us directly through our official channels:
  • Managing Entity: T.Home Boutique
  • Address: 59A-59A1 Nguyen Huu Canh Street, Thanh My Tay Ward, Ho Chi Minh City, Vietnam
  • Hotline / Zalo Support: (+84) 38 266 9066
  • Privacy & Data Email: infothomehotel@gmail.com
VIII. POLICY UPDATES
This Privacy Policy may be updated periodically to align with legal developments and operational adjustments at T.Home Boutique. Any updates will be publicly published on this page alongside the latest revision date.